gamestop makes almost no profit on new games, they survive with used sales. Thats why they push trades, instead of making 4$ off of a new game, they get 3 games they mark up 20$ each and sell.
ea politics sucks anyway.
Just call them again... they're paid to sit behind a counter and take calls after all...
Best part about EA is they have enough money to bribe people to let A class bugs through into the retail product. Hooray for bypassing QA standards.