theres about a good 6 hour period where there is no gm available, i suggest appointing a new g.m. to handle the time in between. its becoming a pain when i catch someone dual logging and cant prove it due to no g.m. being online, this is especially frustrating doing town control and seeing the same name on a different character right after you killed someone and he killed you, to only have their alt run in and loot their corpse
Imho ingame admin request should be boosted by adding "ticket" system. So you could either try to contact admin in real time or create yourself a report of whats wrong (bug, exploit, rules abuse etc...) and when admin gets online he will be able to check it. Sure there are some things that require admin presence right away but its definitely better to post ingame report that admin can access anytime and read whats wrong than try to catch him online every 15 min...
which g.m is american? i had absolutely no knowledge of an american g.m whatsoever.